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Technical Product Consultant - Remote

PROCEEDIX, A SYMPHONYAI INDUSTRIAL COMPANY

Our mission is to digitally transform manufacturing and distribution enterprises by making work instructions and inspections mobile and digital. That’s why we created Proceedix, a digital SaaS-platform where companies can transform enterprise procedures, SOP’s, work instructions and checklists from paper to a digital workflow. With Proceedix, operators, technicians and quality inspectors can execute their instructions and inspection workflows with mobile and wearable technology.

The advantages are numerous: less paperwork, improved quality and throughput, fewer safety errors, hands-free execution of complex tasks, 100% compliance, empowered workforce, knowledge capture as well as better and faster data and feedback on executed work.

Overview

Proceedix is looking for a technical product consultant to assist with presales product configuration and demonstrations and to support the customer implementation and integration process. We’re looking for an entrepreneurial individual who’s eager to learn about Industry 4.0 and the power of mobile and wearable technology for lean and reliable industrial operations.

Responsibilities

  • As a Technical Product Consultant, you always start by analyzing the customer’s business needs, work instructions and inspection processes. You configure the first workflows and support implementation of first use cases of our Proceedix platform. You provide training and helpdesk to support the customer’s team and provide implementation support during pilot roll out programs. You analyze customization and integration needs and take care yourself of some of the customization and integration developments (optional).

    You will receive a broad education and will be mentored by experienced software consultants of the central team in our Belgian office. You will be working in an enthusiastic and professional team. You will be responsible for the implementation of Proceedix at clients in diverse industry verticals, in the US.

    RESPONSIBILITIES

    • Work with Proceedix sales executives (US) and Proceedix Project and Product Consultants (Belgium) to understand and analyze the client or prospect requirements.
    • Participate in design sessions for development of new functionality and for customization of existing functionality.
    • Develop and co-develop some of the integrations, automations and customizations:
    • Create and maintain process automations with MSFT Logic Apps (optional)
    • Create and maintain custom reports (optional)
    • Create and maintain custom webservices (optional)
    • Create and maintain PowerBI reports (optional)
    • Perform product demonstration support to the sales teams for prospective clients
    • Develop expertise in product knowledge, technical knowledge, and industry and process knowledge in relevant product areas.
    • Customize technical product training materials
    • Address customer support questions in timely fashion

Qualifications

    • A bachelor’s degree in Computer Science, Engineering, Technology
    • 3+ years SaaS presales experience in business applications or analytics
    • Exposure to process and discrete manufacturers and / or asset intensive industries
    • Strong listener and communicator
    • Affinity with and or a strong interest in software implementation concepts e.g., DMAIC
    • Experience with business process analysis and technical specification design
      • Experience with system integration methods and technology (web services, JSON) is a plus
      • Basic knowledge of PowerBI is a plus
      • Plans and prioritizes work using resources in the best possible way to complete tasks on time and with high quality
      • Adjusts style and content to appeal to the specific client needs and the comprehension level of the audience
      • Ability to travel to Belgium for product training and ability to travel 25% or more in support of US sales

Job Type: Full-time

Benefits

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Retirement plan

Tuition reimbursement

Vision insurance

Schedule:

8 hour shift

Supplemental Pay:

Bonus pay

Application Question(s):

What are your salary expectations?

Education:

Bachelor’s (Required)

Experience:

Saas presales: 3 years (Required)

Willingness to travel:

25% (Required)

Work Location: Remote

Apply