STORY HIGHLIGHTS
- AMA Xperteye brings together assisted reality, workflow management, and online scheduling with head-mounted technologies to revolutionise remote working and operational excellence.
- The integration project will make it possible to launch an Xperteye Remote Assistance session during a workflow execution in Proceedix.
- Vice versa, it will be possible to launch a Proceedix workflow execution session from an Xperteye Remote Assistance session.
- The combination of remote assistance and workflow guidance means a very strong Connected Workers solution in various industries.
Over the past few years Proceedix collaborated closely with AMA.
AMA XpertEye brings together assisted reality, workflow management, and online scheduling with head-mounted technologies to revolutionise remote working. This enables real-time data and knowledge sharing between a subject matter expert and field workers, whilst keeping workers’ hands free.
Remote assistance and workflow management: a golden twin for Connected Workers
The end of April marked the kick-off of the integration project between AMA XpertEye and Proceedix. In the near future, it will be possible to launch an XpertEye Remote Assistance session during a workflow execution in Proceedix’ Connected Worker platform.
Vice versa, it will be possible to launch a Proceedix execution from an XpertEye Remote Assistance session. This way, Remote Assistance helps us to even further connect the Frontline Worker and improve operational excellence.
“It is an important milestone for AMA to offer direct access from our XpertEye Remote Assistance solution to the Proceedix workflow management platform. Together we will streamline collaboration and make operational excellence happen. Field workers are now empowered with a complete smart workplace solution that allows them to easily call an expert when encountering difficulties during their digital work instructions.” – Guillaume Campion, VP Products & Partnerships
“From a Proceedix point of view, the strengthened partnership and integration roadmap with AMA XpertEye (AMA XpertEye – Remote assistance solutions) is a no-brainer. Adding the ability of Remote Assistance during the execution of digital work instructions and inspections perfectly fits with our strategy to empower and connect the Frontline Worker with the broadest range of digital tools. When issues arise, operators or field workers can launch actions (CAPA) and if needed they will be able to launch an XpertEye Remote Assistance session with experienced colleagues in other locations. This way, Connected Workers will be able to fix unexpected issues with live guidance of experienced, subject matter colleagues. While these experts are assisting the field worker, they will be able to capture rich media content which can immediately be transformed into procedures that can be used in the future (for instance for training purposes). With our Single-Sign On (SSO) integration, operators will seamlessly switch between the Proceedix and XpertEye applications. The result is higher worker productivity and improved operational excellence.” – Peter Verstraeten, CEO Proceedix